Make a Complaint

In almost every community there will be a time when someone is acting unreasonably or does not follow the rules and bylaws. When this happens, it is up to the strata council to enforce the bylaws. But, before the council can do anything, they first need a written complaint. Any owner, tenant, occupant, or visitor may make a complaint using this form.

Remember that even in situations of an obvious wrong, the doctrine of “innocent until proven guilty” applies. The Strata Property Act requires that the strata council reserve judgement about whether a bylaw is contravened until after the alleged party is notified of the complaint and given a reasonable opportunity to answer, including the right to a hearing. Only then may the council decide whether to give a warning, charge fines, charge costs to remedy a bylaw contravention, or deny access to recreation facilities.

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Step 1 of 2

Use this form to allege a contravention of a bylaw or rule by an owner, tenant, occupant, or visitor in your community.

Note about privacy

Please be aware that an owner or tenant, including the accused, is entitled to receive a copy of this complaint if requested. In order to protect your privacy, your name, address, and contact information will not be included in the email notifying Inspire Property Management Ltd. about your complaint (the correspondence that the accused is entitled to receive). However, your name and other personal information collected from this form may be kept electronically, kept in the strata manager’s notes, or provided to the strata corporation. This information may also be discoverable during Court or quasi-judicial proceedings.

Your unit number may be shared with the accused if the strata council decides that this information is relevant and/or important information to the complaint.

For more information on privacy, please visit www.oipc.bc.ca or click here to view the Privacy Guidelines for Strata Corporations and Strata Agents.

Strata Plan | Association*

Name*

Email*

Phone*

My Strata Lot Address*

Particulars of the Complaint

Section 135 of the Strata Property Act requires that the strata corporation provide the particulars of the complaint to the owner, tenant or landlord accused to have breached the bylaws. The accused is entitled to a reasonable opportunity to answer the complaint before the strata council decides whether or not your complaint constitutes a breach of the bylaws or if a penalty will be applied. Complaints are typically addressed at the next scheduled council meeting, except under unusually urgent circumstances.

Accused's Address*

The address of the person about whom you are making a complaint.

Contravention Date*

The date that the bylaw was allegedly contravened.

Time

The time that the bylaw was allegedly contravened.

Description

Please provide a detailed description about your complaint. Please be sure to provide as many particulars about the complaint as possible to ensure that action can be taken.

Details*

Add Documents

If you have any documents or other items that are relevant to the matter, attach them here.

Drop files here or

Accepted file types: pdf, mov, mpg, Max. file size: 8 MB.

Add Photos

If you have a photo of the alleged bylaw contravention, upload it here.