Make a Complaint
In almost every community there will be a time when someone is acting unreasonably or does not follow the rules and bylaws. When this happens, it is up to the strata council to enforce the bylaws. But, before the council can do anything, they first need a written complaint. Any owner, tenant, occupant, or visitor may make a complaint using this form.
Remember that even in situations of an obvious wrong, the doctrine of “innocent until proven guilty” applies. The Strata Property Act requires that the strata council reserve judgement about whether a bylaw is contravened until after the alleged party is notified of the complaint and given a reasonable opportunity to answer, including the right to a hearing. Only then may the council decide whether to give a warning, charge fines, charge costs to remedy a bylaw contravention, or deny access to recreation facilities.
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